BrainBeehind is a Chat Application for businesses to integrate into their websites and apps to convert cold visitors into paid customers. It offers live chat and chatbot functionalities, enabling real-time customer engagement and efficient lead conversion.
BrainBehind
Live chat and chatbot platform for converting website visitors into customers.
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What is BrainBehind?
How to use
Add a simple line of JavaScript to your website or mobile app's HTML to install the chat widget. Sign in to the dashboard to invite team members, create shortcuts, and start chatting with visitors.
Core Features
- Live Chat
- AI-powered Chatbot
- Real-time Conversations
- Customer Behavior Tracking
- Intra-Agent Chat
- Automatic Chat Transfer
Use Cases
- Answering frequently asked customer queries 24/7
- Qualifying leads at any time of the day
- Providing field agent support with product and service information
FAQ
What is Chat Bot & how it works?
A chatbot is a computer program that can simulate human communication via text chats. Chatbots are programmed with the elements of artificial intelligence to recognize elements of speech and engage in simple tasks based on the triggers.
What are chatbots used for?
Chatbots are used in online conversations, usually replacing a human operator of a live chat. They can be a powerful tool to engage your website visitors, answer FAQs, generate leads, and save abandoned carts.
Do I need to know coding to build a chatbot?
You donāt need any coding skills to build chatbots. With an advanced customer service platform, like Tidio, you can easily create and customize chatbots by yourself, without coding.
What are the benefits of using chatbots?
Increased sales, better lead generation and nurturing, 24/7 automated customer support, and lower customer service costs are the main benefits of using a chatbot. Additionally, a chatbot on your website can increase customer engagement and increase team productivity.
Which businesses should use chatbots?
Any business that gets a lot of queries from the customers and/or offers a range of similar products (like e-commerce) will benefit from using a chatbot among their marketing tools. Chatbots can be helpful wherever customer experience is key.
Pricing
Pros & Cons
Pros
- Real-time customer engagement
- AI-powered chatbot for efficient support
- Easy setup with no coding required
- Track customer behavior and agent performance
- Improved lead conversion rates
- Reduces load on emails and calls
Cons
- Reliance on AI for chatbot accuracy
- Potential for impersonal interactions if not managed well