CSCopilot is an AI Customer Success Copilot designed for B2B SaaS teams. It extracts feedback and requests across channels to drive product improvements, boost retention, and turn customer voices into actionable insights. It captures and organizes customer feedback, feature requests, revenue opportunities, and follow-ups from meetings, ensuring nothing falls through the cracks. CSCopilot automates pre- and post-call busy work, providing instant context and talking points before calls and auto-generated summaries and action items after each meeting.
CSCopilot
AI Customer Success Copilot for B2B SaaS teams to improve product and retention.
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What is CSCopilot?
How to use
CSCopilot seamlessly captures meeting data by recording, transcribing, and organizing meeting notes automatically. Users can upload transcripts or let the AI bot join meetings. The platform allows tagging and categorizing customer requests, issues, and opportunities as they arise. Users can also chat with AI to get immediate answers to customer and product questions.
Core Features
- Automated meeting data capture and transcription
- AI-driven insight extraction from customer conversations
- Automated pre- and post-call task management
- Holistic account views with identified risks and opportunities
- Product team collaboration tools for sharing insights
- AI-powered chat for customer intelligence
Use Cases
- Capturing and organizing customer feedback from meetings
- Identifying churn risks and revenue opportunities
- Tracking feature requests and product insights
- Automating meeting preparation and follow-up tasks
- Improving product roadmaps based on customer feedback
FAQ
What does CSCopilot do?
CSCopilot extracts feedback and requests across channels to drive product improvements, boost retention and turn customer voices into actionable insights.
How does CSCopilot capture meeting data?
CSCopilot records, transcribes, and organizes meeting notes automatically while you focus on having meaningful customer conversations. You can also upload transcripts or let our AI bot join your meeting.
What security measures are in place?
CSCopilot ensures the highest levels of security compliance, providing enterprise-level protection. Your data is encrypted and protected using industry-leading security standards and best practices. It is built on enterprise-grade infrastructure with multiple layers of security and redundancy.
Pricing
Standard
$49/month
For participants in our early access program. Everything in Basic, Priority support
Pro
Let's talk
For teams that need more. Custom integrations and SLA, Access to Teams features
Pros & Cons
Pros
- Automates tedious tasks, saving time and resources
- Provides actionable insights from customer conversations
- Improves customer retention and product development
- Offers secure and private data handling
- Integrates seamlessly with existing workflows
Cons
- Requires integration with meeting platforms and other tools
- Effectiveness depends on the quality of customer interactions
- May require training to fully utilize all features
- Sign-in required to access the dashboard