Cycle is a platform designed to help teams capture product feedback and share customer insights efficiently. It automates the process of collecting, organizing, and understanding feedback from various sources, such as Slack, Intercom, HubSpot, Email, Zoom calls, and user research documents. Cycle integrates with tools like Linear to streamline product planning and release communication, aiming to improve product development by making customer feedback more accessible and actionable.
What is Cycle?
How to use
Connect Cycle to your existing tools like Slack, Intercom, and HubSpot to automatically capture feedback. Use the AI features to process and categorize feedback, then visualize customer data and track requests to inform your product planning. Create release notes and communicate updates to customers directly through the platform.
Core Features
- Automated feedback capture from multiple sources
- AI-powered feedback processing and categorization
- Customer voice data visualization and reporting
- Collaborative product planning with Linear integration
- Release note creation and customer communication
Use Cases
- Centralizing customer feedback from various sources into a single platform.
- Automatically categorizing and summarizing feedback using AI.
- Identifying top feature requests and customer pain points.
- Creating customer voice reports to inform product decisions.
- Sharing product updates and release notes with customers.
FAQ
What integrations does Cycle offer?
Cycle integrates with Slack, Intercom, HubSpot, Email, Zoom, MS Teams, Linear, Salesforce, and more.
How does Cycle help with product planning?
Cycle integrates with Linear to synchronize feedback with your workflows, allowing for collaborative product planning based on customer insights.
What are the benefits of using Cycle's AI features?
Cycle's AI features automatically process and categorize feedback, saving time and providing valuable insights into customer needs and pain points.
Pricing
Pros & Cons
Pros
- Automates feedback collection and processing, saving time.
- Integrates with popular tools like Slack, Intercom, and Linear.
- Provides AI-powered insights and categorization.
- Facilitates collaborative product planning.
- Improves customer communication through release notes.
Cons
- May require initial setup and configuration to connect to various sources.
- Reliance on AI for feedback processing may require occasional manual verification.
- Potential learning curve for new users to fully utilize all features.
- The platform may not be suitable for teams that prefer manual feedback processing.