Feedback Sync is an AI-driven Slack app that centralizes customer feedback and turns it into strategic insights for the entire organization. It integrates with tools like Slack, G2.com, Zendesk, and Jira to automatically ingest and analyze feedback, providing weekly summaries of user trends directly within Slack. It helps product managers understand customer issues faster and build better products by shortening the feedback loop.
Feedback Sync
AI-driven Slack app to centralize and analyze customer feedback for strategic insights.
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What is Feedback Sync?
How to use
Install Feedback Sync in your Slack workspace. Connect your favorite tools like Slack channels, G2.com, Zendesk, and Jira. The app automatically ingests feedback, analyzes it, and delivers weekly summaries of user trends directly in Slack.
Core Features
- Centralized feedback library
- AI-powered search and analysis
- Weekly summaries in Slack
- Integration with popular tools (Slack, G2, Zendesk, Jira)
Use Cases
- Churn analysis and management
- Preventing customer churn
- Understanding customer issues faster
- Building better products based on feedback
- Improving team collaboration on user feedback
FAQ
What integrations does Feedback Sync support?
Feedback Sync integrates with Slack, G2.com, Zendesk, and Jira.
How does Feedback Sync help with churn?
Feedback Sync helps with churn analysis and management by identifying customer trends and issues that may lead to churn, allowing organizations to take proactive measures.
Where are the weekly summaries delivered?
Weekly summaries are delivered directly within Slack.
Pricing
14 Day Trial
$0
Extracting insights from support threads and customer interviews has never been easier.
Professional
$99
Search across a library of customer insights using keywords, AI search and custom tags.
Enterprise
Custom Pricing
Built to deliver insights directly into your enterprise Slack instance. No more context switching across tools.
Pros & Cons
Pros
- Centralizes scattered customer feedback
- Provides strategic insights for the entire organization
- Automates feedback analysis with AI
- Integrates seamlessly with Slack and other tools
- Shortens the feedback loop for faster product improvement
Cons
- Small degree of risk for inaccurate insights due to LLM usage
- Pricing not explicitly stated on the main website (check pricing page)