Guest Guru is an AI-powered chatbot for Airbnb hosts and short-term rentals. It autonomously replies to guest messages and automates your guest communication on Airbnb, Booking.com, VRBO, or any OTA. It reduces the time spent on guest messaging by answering repetitive FAQs and improving communication with guests during their stay.
What is Guest Guru?
How to use
Integrate Guest Guru with your PMS, import your properties, and the AI starts replying to guest messages.
Core Features
- Automated guest messaging
- 24/7 query answering
- Unified inbox
- PMS integration
- SMS and Email alerts
- 150+ language support
- AI drafts replies
- Custom tone
- Direct booking site embedding
Use Cases
- Automating check-in instructions
- Providing on-demand support
- Offering personalized recommendations
FAQ
What is Autohost mode in GuestGuru?
Autohost is a feature within GuestGuru that, when enabled, autonomously responds to guest messages.
What is SMS Mode in GuestGuru?
SMS Mode in GuestGuru is a feature that, upon activation, sends notifications via SMS or email each time it responds to guest messages.
What is Escalations in Guest Guru?
Escalations is a feature in GuestGuru designed to manage guest messages requiring human intervention or the attention of the Airbnb Host. When activated, it alerts hosts with a message or email about significant guest inquiries that the bot cannot answer.
What is FAQs in GuestGuru?
In GuestGuru, FAQs is a feature where hosts can input information about their listings. The bot utilizes this information to respond to queries from Airbnb guests.
What is Booking Site Embedding?
Booking Site Embedding is a GuestGuru feature that enables the integration of the GuestGuru chatbot into your Direct Booking site. This is achieved by adding a simple HTML or JavaScript script.
What is Property Bot Url?
This feature in GuestGuru allows you to create a unique link to your property-specific bot. You can share this link with guests, enabling them to interact with the bot and ask questions about the property.
Do you offer bulk discounts?
Guest Guru provides volume discounts to hosts with more than 500 units. For more details, please reach out to our Sales team here.
What's the policy on cancellations and refunds?
Youâre free to cancel your subscription at any time. However, please note that Guest Guru doesnât provide refunds.
Pricing
Superhost
For additional properties, AutoHost Mode, SMS Mode, Escalations, FAQs, Custom tone, Email Notifications, Live Chat Support, Onboarding Assistance, Booking Site Embedding, Property Bot Url
Bespoke
Unlimited, AutoHost Mode, SMS Mode, Escalations, FAQs, Custom tone, Email Notifications, Live Chat Support, Onboarding Assistance, Booking Site Embedding, Property Bot Url
Pros & Cons
Pros
- Reduces time spent on guest messaging
- Ensures quick and consistent responses
- Maintains high-quality interaction
- Streamlines workflow
- Builds guest confidence
- Improves guest experience
Cons
- Requires initial setup and integration
- Effectiveness depends on AI training and data input
- May not handle all complex or unique guest requests