Hamming AI is an automated AI voice agent testing, call analytics, and governance platform. It helps teams test their AI voice agents 100x faster than manual calls by creating Character.ai-style personas and scenarios and running hundreds of simultaneous phone calls to find bugs. It provides detailed analytics to improve voice agent performance and ensures trust and safety.
What is Hamming AI?
How to use
Use Hamming AI to create voice characters and scenarios, then run simultaneous phone calls to your AI voice agents. The platform provides detailed analytics and reports to identify areas for improvement.
Core Features
- Automated AI voice agent testing
- Production call analytics
- Trust and safety reports
- Prompt management
- Prompt playground
- Voice scenarios creation
- Voice experiment tracking
- Score override
- Team collaboration
Use Cases
- AI Appointment Scheduling: Build reliable AI intake agents that handle scheduling, cancellations, and rescheduling.
- AI Drive-through: Deploy reliable AI voice drive-through agents that handle complex orders with precision.
- AI Customer Support: Launch 24/7 AI voice support agents that consistently deliver high-quality customer service.
- AI Phone Followups: Ensure your AI follow-up agents deliver critical healthcare information accurately and empathetically.
- AI Personal Assistant: Develop versatile AI personal assistants that manage daily tasks efficiently and reliably.
- AI Coaching and Tutoring: Create AI personal coaching agents that effectively teach and guide students towards their goals.
FAQ
What is AI voice agent testing? Why do I need it?
AI voice agents are hard to test. Hamming AI spins up 1000s of parallel test calls to your voice agent and gives you detailed reports on where your agent is struggling. This is more scalable, systematic and rigorous than human vibe checks.
Are you HIPAA compliant?
Hamming is HIPAA compliant.
Do you just test the voice piece or the conversational LLM flow as well?
We test both voice and conversational aspects of your system. For voice, we test your system's ability to handle long pauses, interruptions and background noises. For conversational flows, we test your system's ability to handle complex conversations and an array of personas.
How does Hamming integrate with existing LLM frameworks or voice infrastructure?
See our Python SDK and Typescript SDK. Integration is ~30 lines of code. We're agnostic to any framework, LLMs, or voice infrastructure.
Can I self-host Hamming?
We offer on-premise deployment for enterprises who want greater control over security and data handling. By default, we offer a SaaS platform to decrease time to value.
Pricing
Pros & Cons
Pros
- 1000x faster than manual testing
- Detailed analytics for improvement
- Supports cross-team collaboration
- HIPAA compliant
- Platform-agnostic
- Supports multiple languages
Cons
- May require some initial setup and integration
- On-premise deployment only for enterprises