MARA AI is an AI-powered reputation management solution designed for hotels. It helps hotels respond to and analyze customer reviews from various sources, such as Google, Tripadvisor, Booking.com, and Trustpilot, in a timely and personalized manner. MARA AI aims to improve online reputation, increase response rates, and save time by automating the review response process with AI-generated replies tailored to the hotel's brand voice.
MARA AI
AI-powered reputation management for hotels, focusing on review responses and analytics.
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What is MARA AI?
How to use
MARA AI can be used by connecting it to your review sources. The AI then analyzes incoming reviews and generates personalized reply drafts. Users can review and refine these drafts before posting. The platform also provides analytics to track performance and identify areas for improvement.
Core Features
- AI Review Reply Generator
- Review Inbox
- Review Analytics
- Surveys
- Brand Voice
- Smart Snippets
- Review Widgets
Use Cases
- Responding to guest reviews across multiple platforms
- Analyzing review data to identify trends and areas for improvement
- Generating surveys to collect more 5-star reviews
- Displaying ratings on a hotel's website to increase direct bookings
FAQ
What review sources does MARA AI support?
MARA AI supports various review sources, including Google reviews, Tripadvisor reviews, Booking.com reviews, and Trustpilot reviews.
Does MARA AI work in multiple languages?
Yes, MARA AI works in any language and can generate individual responses to reviews in different languages.
Can MARA AI be used for multiple properties?
Yes, MARA AI supports multi-user and multi-property use.
How does MARA AI ensure brand consistency in its replies?
MARA AI can be trained on existing review replies to learn your brand voice and ensure that generated responses are consistent with your brand's tone and style.
Pricing
Generator (Annually)
60 € per month and property
Copy & Paste Review Response Generator, Review Inbox, Review Analytics, Surveys, Your Brand Voice, 200 answers included, 0.35€ per additional answer
Inbox & Analytics (Annually)
110 € per month and property
Copy & Paste Review Response Generator, Review Inbox, Review Analytics, Surveys, Review Widgets, Your Brand Voice, 300 answers included, 0.30€ per additional answer
Generator (Monthly)
75 € per month and property
Copy & Paste Review Response Generator, Review Inbox, Review Analytics, Surveys, Your Brand Voice, 200 answers included, 0.35€ per additional answer
Inbox & Analytics (Monthly)
140 € per month and property
Copy & Paste Review Response Generator, Review Inbox, Review Analytics, Surveys, Review Widgets, Your Brand Voice, 300 answers included, 0.30€ per additional answer
Pros & Cons
Pros
- Saves time by automating review responses
- Improves response rates and online reputation
- Provides personalized and brand-consistent replies
- Offers analytics to track performance and identify trends
- Supports multiple languages
- Integrates with various review platforms
Cons
- Requires initial setup and training of the AI
- May require human verification of AI-generated replies
- Pricing can be per property, which may be costly for large chains