RealFeedback is an AI-powered chatbot designed for websites to collect user feedback conversationally. It can be easily embedded via a script tag and appears as a chat bubble. It provides website owners with valuable insights based on user interactions, helping them improve their website by capturing user insights. The AI analyzes conversations to extract key points and patterns, providing organized, digestible results to transform feedback into clear, data-driven insights.
What is RealFeedback?
How to use
Add the RealFeedback chatbot to your website by embedding a script tag. The chatbot will then engage users in conversations to collect feedback. The AI analyzes these conversations and presents the key insights in a dashboard.
Core Features
- AI-powered chatbot for conversational feedback collection
- Seamless integration via script tag
- AI-driven analysis of conversations to extract key insights
- User satisfaction tracking
- Customizable chatbot appearance
Use Cases
- Collecting user feedback to improve website user experience
- Gathering actionable insights to boost satisfaction and fuel business growth
- Understanding user needs and pain points through conversational feedback
- Identifying key areas for website improvement based on user feedback
FAQ
How does RealFeedback's AI work for conversations?
RealFeedback uses the product description and optional questions provided by the site owner to ask relevant questions to the user. When a user brings up a topic, it automatically asks follow-up questions to get as much information as possible. It also moderates the conversation using AI to prevent misuse.
How does RealFeedback's AI work for message processing?
After an end-user conversation is finished, RealFeedback's AI model summarizes the conversation into a digestible short summary. It extracts the top key points of the conversation and gives an estimation score for the end user's general satisfaction with the product.
What technologies does RealFeedback support?
RealFeedback is technology-independent and can be integrated into any website.
What integrations are available with RealFeedback?
You can easily add our chatbot to your site with one script tag - no coding needed! Detailed integration steps are available in our Step-by-Step Guide.
How many conversations does each plan cover?
Our Free Plan covers 100 monthly conversations, the Start-up Plan covers 1,000 monthly conversations, and our Professional Plan offers unlimited monthly conversations.
What happens if I exceed the number of conversations in a month on my plan?
If you exceed the monthly conversation limit on your plan, you will be notified and RealFeedback will stop collecting feedback for your website for the given month. You won't experience any outage for your dashboard or any surprise bills. From the start of the next month, we will automatically start collecting feedback for your website again.
Pricing
Free Plan
$0/month
100 monthly conversations, AI-powered conversation summaries, User satisfaction tracking, Subtle RealFeedback branding, No credit card required
Start-up Plan
$29/month
1,000 monthly conversations, AI-powered conversation summaries, User satisfaction tracking, Removable RealFeedback branding, Complete visual customization
Professional Plan
$99/month
Unlimited monthly conversations, Dedicated customer support, AI-powered conversation summaries, User satisfaction tracking, Removable RealFeedback branding, Complete visual customization
Pros & Cons
Pros
- Easy integration with a single script tag
- AI-powered analysis provides actionable insights
- Conversational approach encourages candid feedback
- Offers different pricing plans to suit various needs
- Provides user satisfaction tracking
Cons
- Limited monthly conversations on lower-tier plans
- Potential for misuse if not properly moderated
- Pricing may be high for some users