Spokk is a customer feedback and review management app that helps businesses collect feedback, generate AI-driven review drafts, and encourage customers to post reviews on platforms like Google My Business and Trustpilot. It aims to streamline the process of gathering customer insights and improving online reputation.
What is Spokk?
How to use
Businesses can send forms to customers via SMS, Messenger, or QR code. Customers submit feedback, and Spokk generates an AI review draft. Businesses can then reply to feedback and encourage customers to post the review on public platforms.
Core Features
- Customer feedback collection via short surveys
- AI-generated review drafts
- Reply to customer feedback via email
- Staff performance measurement
- Coupon code generation and distribution
- Customizable feedback attributes
Use Cases
- Restaurants and Cafes can use Spokk to gather feedback on food quality and service.
- Gyms and Fitness Centers can use Spokk to monitor customer satisfaction with classes and facilities.
- Healthcare providers can use Spokk to collect patient feedback on care and service.
- E-commerce & Retail can use Spokk to improve customer experience and product satisfaction.
FAQ
What is Spokk?
Spokk lets you collect and reply to customer feedback for your business. Once submitted, a public review will be generated using AI. You can ask your customers to post this review on your review platform of choice (Google My Business, Trustpilot, G2, etc.).
Why should I use Spokk for my business?
Spokk helps you convert customer feedback into 5-star reviews using one form in under 15 seconds.
How does Spokk work?
Spokk's revolutionary form collects feedback and generates an AI review draft to easily copy, paste & post.
On what public review platforms can my customers post their reviews?
Works with any public review platform (Google, Trustpilot, TripAdvisor, Capterra, etc.)
Does Spokk support customer rewards?
Yes, you can provide coupons in exchange for feedback.
Pricing
Tier 1
$29 USD Monthly / $348 USD Yearly
600 responses per year, AI generated reviews, Reply to feedback & send coupons, Measure staff performance, Unlimited locations and contacts, Add 1 Manager and 1 Link Sender, Connect your own domain (CNAME), Send verified feedback requests via SMS, Buy additional responses for $1.00
Tier 2
$59 USD Monthly / $708 USD Yearly
1800 responses per year, AI generated reviews, Reply to feedback & send coupons, Measure staff performance, Unlimited locations and contacts, Add 2 Managers and 2 Link Senders, Connect your own domain (CNAME), Send verified feedback requests via SMS, Buy additional responses for $1.00
Tier 3
$99 USD Monthly / $1188 USD Yearly
3600 responses per year, AI generated reviews, Reply to feedback & send coupons, Measure staff performance, Unlimited locations and contacts, Add 3 Managers and 5 Link Senders, Connect your own domain (CNAME), Send verified feedback requests via SMS, Buy additional responses for $1.00
Enterprise
Custom
Unlimited responses per month, AI generated reviews, Reply to feedback & send coupons, Measure staff performance, Unlimited locations and contacts, Add unlimited team members, Connect your own domain (CNAME), Send verified feedback requests via SMS
Pros & Cons
Pros
- Easy to collect customer feedback and generate reviews
- AI-powered review drafts save time and effort
- Ability to reply to feedback and close the feedback loop
- Option to reward customers with coupons
- Integration with popular review platforms
- Measure staff performance via feedback ratings
Cons
- Reliance on AI for review generation may not always capture the nuances of customer experience
- Effectiveness depends on customer willingness to provide feedback and post reviews
- Pricing may be a barrier for very small businesses