Stylo is a pre-trained AI that reads and understands customer interactions in Zendesk, providing actionable data on customer sentiment and intent. It functions as a Zendesk AI assistant, understanding customer problems, finding solutions, and drafting replies for agents. Stylo aims to delight agents and customers with every interaction, saving companies time and improving customer experience.
Stylo AI
Stylo AI is a Zendesk AI assistant that understands customer interactions and drafts replies.
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What is Stylo AI?
How to use
Stylo integrates directly into Zendesk tickets. It analyzes the customer's issue, suggests solutions, and drafts responses that agents can then paste into the ticket. It also offers features like translation, call scoring, and knowledgebase building.
Core Features
- AI-powered Zendesk ticket assistance
- Draft response generation
- Brand voice matching
- Integration with Shopify and other platforms
- Call translation, scoring, and summarization
- Knowledgebase building with Scribe & Scorecard
Use Cases
- Drafting responses to customer inquiries in Zendesk
- Translating customer calls and summarizing them
- Improving the quality and efficiency of customer support
- Building and improving a knowledgebase for AI use
FAQ
What is Stylo Assist?
Stylo Assist is a Zendesk AI assistant inside every Zendesk ticket that understands the customer problem, finds the solution, and writes a reply for your agents to paste into the ticket.
How much does Stylo Assist cost?
Stylo Assist starts at $15/agent per month.
Is there a free trial available?
Yes, Stylo offers a free 14-day trial of Stylo Assist, no credit card required.
Pricing
Stylo Assist
$15/agent per month
Zendesk AI assistant inside every Zendesk ticket.
Pros & Cons
Pros
- Saves time for customer support agents
- Improves consistency in brand voice
- Offers integrations for enhanced context
- Provides insights into team knowledge gaps
- Streamlines customer support processes
Cons
- Pricing is per agent, per month
- Effectiveness depends on the quality of integrations and knowledgebase
- Requires Zendesk for full functionality