Symbl.ai offers a platform for building real-time voice analysis and insights in applications. It integrates speech-to-text and context understanding, powered by deep learning models, to enable live captioning, track user intents, and generate summaries from unstructured conversation data. It provides understanding and generative models with an end-to-end platform for building real-time voice analysis and insights in applications.
Symbl.ai
Symbl.ai: Real-time voice analysis and insights platform using advanced AI models.
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What is Symbl.ai?
How to use
Process data streams (audio) with Streaming API, detect triggers (questions, trackers, or topics) in the conversation, and extract contextual information based upon triggers. Stream data directly to agents or Nebula LLM for generating responses.
Core Features
- Real-time speech-to-text
- Context understanding
- Live captioning
- User intent tracking
- Summary generation
- Call scoring
- Sentiment analysis
- Compliance monitoring
Use Cases
- Support automation
- Call scoring
- Real-time assist for agents
- Unified analytics for business performance
- Voice bots for Q&A
- Live sentiment analysis
- Real-time compliance alerts
FAQ
What is Nebula LLM Embeddings?
Nebula LLM Embeddings are state-of-the-art understanding and generative models offered by Symbl.ai.
What are the benefits of using Symbl.ai Voice Agents?
Symbl.ai Voice Agents provide 24/7 support, cost savings, global reach with multi-language support, and compliance & security.
What are the advantages of Symbl.ai Call Scoring?
Symbl.ai Call Scoring offers full call coverage, better training through data-driven feedback, no bias, and customizable scoring aligned with guidelines.
How does Symbl.ai Real-Time Assist help agents?
Symbl.ai Real-Time Assist provides dynamic and context-sensitive guidance, reduces errors, offers intelligent intervention, analyzes intent, and supports supervisors.
What does Symbl.ai Unified Analytics provide?
Symbl.ai Unified Analytics offers an intelligent dashboard, unified data analysis, and proactive issue resolution.
Pricing
Pay As You Go
Flexible plansāscale as you grow and get started with no usage commitment.
Volume-Based Discounts
Flexible plansāscale as you grow and get started with no usage commitment.
Pros & Cons
Pros
- Empathetic and adaptive AI agents
- 24/7 support with intelligent voice agents
- Cost savings through automation
- Multi-language support
- Full call coverage for auditing
- Data-driven feedback for training
- Customizable scoring guidelines
- Proactive issue resolution
- Improved CSAT scores
- Accelerated time to market
- Improved data accuracy
- Increased revenue
Cons
- Deployment options may require on-premise setup
- Pricing details require contacting for a demo or pricing request
- Requires integration with existing CRM, BI, and virtual meeting platforms