UserCall

Not necessarily. Real human to human user interviews will always be one the most powerful ways to gain insights from your customers. And surveys are great for more quantitative studies. Usercall is meant to provide a fast and easy way to get deep user feedback at the countless scale of surveys but 10x deeper insights—so your team can learn and iterate more quickly and frequently.

A highly skilled researcher with much context and experience can likely spot nuanced insights better than AI. However, it can take days of manual work to dig through interview transcripts to get to these nuanced insights. And we know the cookie-cutter responses you might get from dumping data to chatGPT isn't sufficient. UserCall’s AI goes through each transcript line by line to automatically tags key insights, detects themes, and highlights patterns so you can instantly make data-driven decisions. It's a tool to help accelerate the work of researchers and product leaders.

Absolutely! You can set custom themes, tags, and filters to align AI analysis with your specific research goals. You can also chat with your qualitative data with Usercall's Q&A feature and get detailed analysis such as frequency analysis, tag/theme summaries with supporting user quotes/excerpts and much more.

Usercall interviews can last anywhere from a few minutes to 30 minutes or more. Similar to surveys, participants can feel fatigued if the interview lasts too long. And if the goals for the interview are clear, short interviews can provide immense value. In fact, you can gain 10x or more deeper and valuable user insights and sentiments from a handful of 5minute interview recordings than 100 survey responses.

Usercall's AI agents are designed and optimized to facilitate natural, conversational interactions. Latency in responses, turn-taking and interruptions are orchestrated with optimized constantly with the most up-to-date voice and LLM technologies—to ensure that users find the experience intuitive and similar to speaking with a human interviewer. In fact, we find many users who talk with the AI interviewer find the experience almost therapeutic. Users often will go in depth to open up and honestly express their deeper thoughts and feelings—more so than even talking to a real human. There's no need to 'be nice' and please the interviewer and users often feel that they are truly heard—with everything they say being listened and responded to. Lastly, it is clearly communicated to all users that they will be speaking with an AI agent. Usually this is via messaging and UI on the web based interview links. This ensures trust with users and allows them to open up during the conversation.

UserCall can ask pertinent follow-up questions that are derived from the user responses to uncover specific pain points, job-to-be-done, underlying desires and user experience issues. These follow-up questions help to uncover deep, valuable insights about customer needs which are crucial for product and business development and improvement.

UserCall minimizes bias in interviews by applying training that avoids leading or suggestive prompts while formulating questions. This approach ensures the neutrality of follow-up enquiries, and ensures a more objective understanding of user responses based on facts and past experiences than purely subjective opinions.

To set up UserCall link for AI voice user interviews, you just need to enter some basic details about the product, brand and any learning goals and questions for the AI agent to follow. Once this step is completed, UserCall can conduct the interviews at scale and provide you with conversation summaries, audio transcripts and user insights to apply to improve your product's desirability.

Just like a survey link, you can share your branded link in any place where your users interact with you the most. That could be in emails, on your app or website, social media..etc. If you are concerned about getting enough conversions of users who complete the interview, you can provide simple incentives like free credits, gift cards and other benefits that might best suit them.

Yes. We are working with a global panel with 3M+ trusted consumer and b2b professional participants—that you can target by location, job title, industry, demographics and more. Contact us for details

Yes. We can customize your AI agent to speak a specific language or accent (Portugese, Chinese, 8+ regional Indian languages, German, Indonesian, English with dozens of accents..etc) as well as allow you to choose from hundreds of AI voices and personalities. Contact us for details.